The Importance of Buying from an Authorized Pool Products Dealer
PcPools is proud to be an Authorized Dealer for the brands of pool products and equipment that we sell online to our customers. When you buy from an authorized pool products dealer, like PcPools, you are assured of a high level of reliability and honesty. We buy directly from the pool product manufacturers and trusted pool equipment distributors, so that you receive only brand new pool supplies fresh from the factory, with a full manufacturer warranty. All the pool product accessories are packed in the box by the pool manufacturer and should be included. Any rebates, special offers, etc. that are offered by the pool product manufacturer will be honored.
Our pool product manufacturers generally have product specialists who hold frequently hold regular training sessions, assuring a high level of product expertise. We have to satisfy the pool product manufacturers that their customer service and product expertise standards are met in order to become an authorized dealer. Our high level of customer service continues after you have made your purchase. Our Customer Service Representatives can assist you with the delivery, exchange or return of your pool product purchase if need be.
Before you purchase any pool products. Please satisfy yourself that it is from an authorized dealer. Some “unauthorized dealers” sell pool products with the serial numbers altered, or entirely removed so that the original manufacturers cannot track how they obtained these units. Frequently, this voids the warranty. Some unauthorized dealers sell “grey goods” or “parallel import” versions of the products. These are similar versions that were not intended for distribution in the USA. In some instances, the pool product manufacturers will not honor the warranty or rebate offers on products that are not sold through their approved sales networks. Some of these products can have different voltages, different accessories, or instruction manuals that are not written in English. Even when the merchandise is the legitimate USA version, some unauthorized dealers will take accessories (such as an AC adapter) out of the sealed carton, and sell them to you separately at an additional cost. Some pool product dealers will sell refurbished products without informing you of this. Please be aware of these potential pitfalls and buy from an authorized pool product dealer.
In an industry where websites and companies come and go, PcPools has been serving internet and catalog customers since 2001. We will be here after you have made your purchase, while many others will be a memory. When you buy from us, you do so with peace of mind.
PcPools.com is an authorized dealer for Blue Wave Products, Aqua Products, Arctic Armor Safety Covers, Arctic Armor Winter Pool Covers, Blue Wave Pool Products, Blue Wave Pool Chemicals, Smart Pool, Water Warden, Pool Cover Specialist – Automatic and many other above ground and in ground pool products. If you would like to review some of the brands we sell and support, please view our Manufacturer’s Contact Information Page.